Complaints
If you are dissatisfied with any matter relating to a previous loan from ACCLM, you can let us know by contacting the ACC Legacy Services Team in Rabobank.
Contact options
By phone
Ask to speak to any of the ACC Legacy Services team on 01 6076268 [or +353 1 6076268 if calling from outside Ireland].
In writing
Address your complaint to:
Customer Complaints, c/o Customer Relations Team
ACC Legacy Services Team
76 Sir John Rogerson’s Quay,
Floors 6, 7 and 8,
Dublin 2, D02 C9DO
By e-mail
We will try to resolve complaints as quickly as possible. At a minimum we will acknowledge your complaint within five business days. We will write to you at least every 20 business days of the complaint being received thereafter. In the unlikely event that your complaint remains unresolved after 40 business days, we will write to you again with the anticipated timeframe to resolve the complaint.
Unsatisfied with the handling of your complaint?
If you are still not satisfied you are entitled to take your complaint to:
Postal Address:
Financial Services and Pensions Ombudsman
Lincoln House, Lincoln Place
Dublin 2, D02 VH29
Phone number:
Tel: (01) 567 7000