Contact us
Rabobank Hong Kong
Office Address13/F, One Pacific Place
88 Queensway
Hong Kong
Telephone+852 2103 2000
Fax+852 2103 4466
中文
荷兰合作银行中国分行和代表处。
Complaint handling
As a customer, you deserve the highest level of attention. If you feel that we have fallen short in our commitment to provide the type of services that you expect of us, please let us know so that we can help put things right for you.
13/F, One Pacific Place,
88 Queensway, Hong Kong
Telephone No: +852 - 21032345
Attention: Regional Head of Compliance Asia
When we receive your complaint, we will write to you to acknowledge your complaint within 7 calendar days upon receipt and will investigate your concerns. We will aim to provide a written interim or final response with our findings within 30 calendar days from the date of receipt.
To help us look into the matter as quickly as possible, please provide us full details of your specific concerns.
You have our assurance that we follow a set of service standards to best handle concerns and feedback to ensure your issues are looked into independently and promptly.
Whistleblowing
A culture of transparency and integrity is very important for Rabobank. Therefore, Rabobank encourages employees and business partner to discuss suspicion of Misconduct or Irregularities first with responsible management, or internal trusted person. The Notifier may report anonymously. Would you prefer to talk to an external trusted person via an anonymous telephone hotline or online platform, please contact: Jason Lau (phone: +85221402393).